Relationships built on trust and guitars you can depend on are the highest priority. In an effort to avoid any confusion; please take a look at the official DWP Guitars Policies outlined below.
DEPOSITS ON CUSTOM BUILDs:
A Deposit is required for all Custom Guitar builds to hold a place in line on the DWP Guitars build schedule. Deposits are non-refundable after 7 days as any necessary parts and materials for your instrument will be ordered or set aside with your name on it.
For Custom Guitar orders: my preferred payment schedule is a 50% deposit, with the remaining 50% due upon completion of the instrument. I am happy to discuss other payment plan options, however; if the deposit is less than 50% there will be a regular payment schedule required throughout the rest of the build.
Custom Guitar orders generally ship within 6 months of deposit unless otherwise communicated by DWP Guitars well in advance.
Custom Amp orders ship within 2 weeks of payment unless otherwise communicated by DWP Guitars well in advance.
I am still a touring guitar tech so DWP Guitars reserves the right to adjust the timelines for custom builds accordingly. This sort of thing will be discussed in our initial conversations, and you’ll be the first to know if there’s any interruption in the timeline.
Items in the DWP Guitars Online Store will ship within 2 business days of your order. Custom builds will ship within 2 business days of the completion of the build.
Please bear in mind that I am still a touring guitar tech, and if an order is placed while on the road; it may take longer to ship. If this is the case; you’ll be notified immediately, and I will reach out and discuss options. If you decide you'd rather not wait, your payment will be refunded and the item (Guitar, Amp, etc.) will remain up for sale.
DWP Guitars are currently available to ship anywhere within the United States. If you’re interested in a DWP Guitar and live overseas; please get in touch via email and we can discuss options.
DWP Guitars reserves the right to use the cheapest method of shipping unless otherwise specified and agreed upon. If different shipping is necessary; the customer will be required to make up the difference in cost.
If you’re not happy with your item (Guitar, Amp, etc.) you will have up to 7 days from delivery to return and receive a refund, minus the deposit and shipping cost.
Item (Guitar, Amp, etc.) must be returned in the same condition as receipt, along with any included materials, and in the same packaging as it shipped with. After 7 days, the sale is final, and a refund will not be issued.
If a return is necessary, please get in touch via email to discuss details.
After 7 days from delivery; all sales are final. I take pride in the instruments I build, and I my goal is for you to also. I won’t let them leave the shop unless I feel they are ready for a lifetime of love and use, and I will work to solve any issues that may arise in the future.
DWP guitars offers a limited warranty good for 10 years, included with every item (Guitar, Amp, etc.) built in the DWP Guitars shop. It covers any issues related to craftsmanship or part malfunction during normal playing and handling of the item (Guitar, Amp, etc.). Electronics, Parts, and Hardware are all covered under the warranty and will be replaced if necessary due to normal use of the item (Guitar, Amp, etc.).
Warranty applies only to items (Guitar, Amp, etc.) purchased directly from DWP Guitars or any authorized dealer, and only to the original owner of the item (Guitar, Amp, etc.) and cannot be transferred to another owner unless agreed upon and expressed by DWP Guitars.
DWP Guitars reserves the right to determine whether or not a claim falls under the limited lifetime warranty prior to authorization.
Warranty covers the item (Guitar, Amp, etc.) only and does not apply to any cases.
Warranty does not cover on the item (Guitar, Amp, etc.) the following;
Finish scratches or discoloration.
Normal wear and tear on the hardware as long as the part still functions properly.
Damage due to an accident, negligence, or misuse of the item (Guitar, Amp, etc.).
Damage to instruments subjected to extremes in climate including; humidity, heat, temperature, and moisture.
Unauthorized repair services, modifications, or other work done by anyone other than DWP Guitars.
Damage done to an item (Guitar, Amp, etc.) by anyone other than DWP Guitars.